Cost
Ringtones AND Wallpapers cost £2.00. This is billed to your phone via 2 reverse charged text messages (2 x £1.00).
Realtones cost £3.00. This is billed to your phone via 3 reverse charged text messages (2 x £1.50). Sent text/GPRS download charged at your normal operator rate. 16 plus only. Please ask bill payers permission before ordering. Prepay users must ensure enough credit is available or you will not receive your order.
Compatibility
In order to download your polyphonic ringtone and realtone, your handset must be WAP compatible and your WAP service activated, please check before placing your order. If your phone is not compatible with polyphonic ringtones we will automatically send you the monophonic version.
Data protection
Your mobile number will be added to the mobile database for this artist/release
and you may receive messages from them at no cost, that are relevant
to you. You will be given the option to opt out with each message received.
Delivery times
Most items will be delivered within minutes of ordering, although items can experience delays of up to 24 hours. This is usually caused by delays in the network.
Cancellation of Order and Refunds
Your order can be cancelled if the product has not been delivered within 24 hours. Refunds will be in the form of a cheque. If the product/WAP push/text URL has been delivered and has been received by the handset, then no cancellation of payment can take place.
Customer Support
For customer support or if you have a complaint about any part of our service, you can call our customer careline on 0870 896 4435 Monday to Friday 9am – 5pm (these calls are charged at the national rate) or e-mail customer.service@newvisionsmobile.com In most cases you will receive a response within 24 hours, we will endeavour to respond to all emails within 2 working days). Alternatively click here to go to our support page www.officialmob.com/CustomerSupport.htm